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Faqs
order information
When will my order be shipped?
Orders are packed and shipped in the order they’re received—first come, first served.
Can I pick up my order from the warehouse?
Warehouse pickup is available on a limited basis. Call us at 206-448-2207 to check availability.
Will my order come in pieces if items arrive at different times?
We’ll hold your order until everything is ready, then ship it all together.
Want us to split your order? Reach out: 206-448-2207 or hello@simplyseattle.com
I'm in Western WA. When will my online order arrive?
If you’re in Western Washington, your order should arrive the day after it ships. You'll get a confirmation email with a tracking number when it ships.
in-store shopping
Can I pick up my order in-store?
Only if you selected in-store pickup at checkout. You’ll get a confirmation email once it’s ready.
Can I save something with an in-store hold?
Sorry, no holds.
Do store staff have info on my online order?
Store staff won’t have details on online orders, but they can help with store inventory and in-store pickup information.
During regular business hours, Monday-Friday, call us at 206-448-2207 or email hello@simplyseattle.com
For questions about online orders over the weekend, please DM us on social or email hello@simplyseattle.com.
I’m looking for a specific product. Does one of your stores have it in stock?
Please call ahead to the store to check availability.
See our locations.
Customer Service
Who do I reach out to with questions?
Call or email us anytime during business hours—you’ll always get a real human from our customer service team.
📞 206-448-2207
📧 hello@simplyseattle.com
For questions about online orders over the weekend, please DM us on social or email hello@simplyseattle.com.
Over the weekend, our customer service line goes directly to our stores. Store staff won’t have details on online orders, but they can help with store inventory and in-store pickup information.
What if I have questions over the weekend?
For questions about online orders over the weekend, please DM us on social or email hello@simplyseattle.com.
Over the weekend, our customer service line goes directly to our stores. Store staff won’t have details on online orders, but they can help with store inventory and in-store pickup information.
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