20% Off Sitewide - Thank you for shopping small!!!

Free Returns, Easy Exchanges, Fast Shipping and Shipping Insurance

We’re very thankful for our loyal customers that trust our small business to provide the best products and customer service we can. If you don’t find the information you’re looking for here, please don’t hesitate to contact us.

Since the pandemic, online shopping has exploded across the world and shipping, logistics and the United States Postal Service have faced significant challenges. Unfortunately, shipping rates have increased and the frequency of delayed or lost packages has gone way up. Here are some of the ways we are working to support our customers.
  

Return Policy

  • We provide free returns by covering the postage cost for you as long as it meets these requirements. 
  • We provide full refunds of returns up to 30 days after the delivery date.
  • To be eligible for a refund, returns must be unused, unworn, and include original tags. 
  • Sale items are not eligible for return.
  • To initiate an exchange or return, click here. 

 

Shipping Insurance

  • Simply Seattle has partnered with Route to provide discretional shipping insurance. To insure your order, simply turn Route package protection to "on" at checkout. 
  • Route package protection includes full insurance of your package
  • If your package is insured and has been stolen, misdelivered, damaged in transit, or lost in the mail, click here to file a claim.
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