Free Returns, Easy Exchanges, Fast Shipping and Shipping Insurance
We’re very thankful for our loyal customers that trust our small business to provide the best products and customer service we can. If you don’t find the information you’re looking for here, please don’t hesitate to contact us.
- We provide free returns by covering the postage cost for you as long as it meets these requirements.
- We provide full refunds of returns up to 30 days after the delivery date.
- To be eligible for a refund, returns must be unused, unworn, and include original tags.
- Sale items are not eligible for return.
- To initiate an exchange or return, click here.
- Simply Seattle has partnered with Route to provide discretional shipping insurance. To insure your order, simply turn Route package protection to "on" at checkout.
- Route package protection includes full insurance of your package
- If your package is insured and has been stolen, misdelivered, damaged in transit, or lost in the mail, click here to file a claim.